Frequently Asked Questions

Find answers to who we are and you could help animals in need.

About Fund-a-Paw

Fund-a-Paw is a transparent crowdfunding platform built specifically for animals in need. When you chip in to a case, your support goes directly to the vet treating the animal. Every case is documented from the first vet estimate to the final zero-balance invoice, so you always know exactly where your money went.

Most crowdfunding platforms transfer money to the campaign creator and trust them to use it correctly. We don’t. Fund-a-Paw pays the treatment provider directly, every single time. Rescuers are verified before they can open a case, vets are pre-approved by our local partner, and every case must close with a verified invoice. It’s not just fundraising — it’s a full accountability system.

Fund-a-Paw is owned and operated by US-registered LLC. On the ground in Bali, we work closely with our Local Partner — The Bali Animal Rescuers Network (The B.A.R.N.) — who verifies rescuers and vets, and ensures every case is handled correctly in the field.

We are currently focused on Bali, Indonesia, where the need for street animal care is urgent and our verified local network is strongest. Our model is built to expand and our goal is to expand our framework across the globe!

Fund-a-Paw is a purpose-driven platform operated by a registered company. We are not a registered nonprofit or charity. This means the support you give is not tax-deductible in most countries — see the Fees & Financials section for more details. Our commitment to transparency and accountability mirrors the standards of the best nonprofit platforms, with the added speed and flexibility of a private operation.

Trust & Transparency

Every rescuer goes through a multi-step verification process before they can open a single case. They submit a proof of identity, a documented history of animal rescues, references, and evidence of active rescue work. They also agree to Fund-a-Paw’s operational rules in writing. After reviewing all documents, we conduct a direct interview. Only after passing all of this do they receive access to the platform.

Approved vets are screened collaboratively by Fund-a-Paw and our local partner. Each vet agrees to provide accurate treatment estimates, submit final invoices directly to us, and issue zero-balance invoices once payment is made. Rescuers may only bring animals to vets on our approved list — not any clinic of their choosing.

It’s the full documentation chain that every Fund-a-Paw case must complete before it can be closed. It starts with a vet estimate and details of the rescue case and ends with a zero-balance invoice and a final animal status update. Every step in between — the fundraising, the payment, the invoice, the receipt — is recorded and verifiable. No case closes until all three parties (Fund-a-Paw, the vet, and the rescuer) have confirmed their part. This is what makes the system fraud-resistant by design.

It’s the final document issued by the vet after Fund-a-Paw has paid in full. It shows the total treatment cost, the payment received, and a balance of zero — confirming the animal’s bill is completely settled. This document is uploaded to the case page so supporters can see it directly.

Yes. Each completed case includes the payment documentation from the vet uploaded by the rescuer. This is available on the case page after closure.

The structure of the platform itself. Rescuers never receive or handle any supporter funds. Money moves directly from the platform to the vet, triggered only after the final invoice is verified. A rescuer cannot accelerate, redirect, or access the funds at any point in the process.

For Supporters

Start right here. Browse the open cases on Fund-a-Paw and chip in to any animal whose story moves you. Even $5 — the price of a coffee — can cover a street dog’s skin medication. You don’t need an account to contribute, and you’ll receive a confirmation immediately via email.

Genuinely, yes. In Bali, $5 can cover basic medication. $20 can pay for the full vaccination of a puppy. Small contributions add up fast when a case is shared within a community. Every chip-in is tracked, every dollar is documented, and every animal’s case shows exactly how the total was reached. Nothing is wasted.

When a case is fully funded, the payment goes directly from Fund-a-Paw to the approved vet. After payment, the rescuer uploads the zero-balance invoice and a final update on the animal’s status. No case closes until all three parties (Fund-a-Paw, the vet, and the rescuer) have confirmed their part. You can view all of this documentation on the case page.

Fund-a-Paw uses Stripe to process all payments securely. You can contribute using any major credit or debit card (Visa, Mastercard, American Express), and depending on your location, Stripe may also offer local payment options at checkout. All transactions are encrypted and processed in USD.

Yes. As soon as your contribution is processed, we send a confirmation and receipt directly to your email. This includes the case reference, the amount contributed, and a record of your transaction.

Cases remain open for fundraising while the animal is receiving treatment. If a case has not been fully funded after one month from the animal’s discharge from the vet, the total amount collected is sent to the vet to be deducted from the outstanding bill, and the case is closed. If the rescuer is still unable to cover the remaining balance through other means, they have the right to reopen the case one additional time.

We do not offer refunds on contributions to active or partially funded cases. Any amount collected — even if the goal is not fully reached — is sent to the vet to go toward the animal’s treatment. Your support makes a real difference regardless of whether the full goal is met.

Rescuers are responsible for keeping their funding goal accurate at all times — if the vet’s costs change or outside support is received, they are required to update the case accordingly. This keeps the system as precise as possible. In the event that a surplus remains after the final invoice is settled, the extra funds stay within the Fund-a-Paw system and are redirected to the most urgent open cases. The vet is always paid exactly the invoiced amount — nothing more.

Yes. Every case on Fund-a-Paw is linked to a specific animal and a specific verified rescuer. You can browse open cases and choose exactly where your support goes. If you have a rescuer whose work you already follow, you can search for their active cases directly.

For Rescuers

Start by completing the Fund-a-Paw rescuer verification form. You’ll need to provide your history of rescues in Bali, references, and evidence of your active rescue work. You’ll also be asked to agree to our operational guidelines. After we review your application, we’ll reach out to conduct a short verification interview. If approved, you’ll receive access to the platform and can begin creating cases.

You will need to provide some personal information, documentation or media showing your rescue history, references from within the animal welfare community, and proof of current rescue activity. The more thorough your submission, the faster the review process.

Once verified, you take the animal to one of our approved vets and obtain a written treatment estimate. You then create a case on the platform, uploading the animal’s photos, its story, the vet estimate, and the required fundraising amount. Once submitted and reviewed, the case goes live and supporters can begin contributing.

Yes, and you are responsible for keeping it accurate. If you receive external support from another source, reduce the goal to reflect only the remaining amount needed. If the vet’s treatment costs increase, upload the updated estimate and adjust the goal accordingly. Accuracy is not optional — it’s part of your agreement with Fund-a-Paw.

Only vets on the Fund-a-Paw approved list. If you bring an animal to an unapproved clinic, the case cannot be supported through the platform. If you work with a vet you trust who isn’t currently on our list, contact us — we can review them for approval.

Once the animal is treated and the case is fully funded, the vet sends the final invoice to Fund-a-Paw. We verify it and pay the vet directly.

After payment, you will be informed and asked to get the zero-balance invoice from the vet and upload it to the system, confirming the bill is fully settled and fill in the form to provide a short final status update on the animal. The case is not considered closed until these are submitted. Late or missing documentation may result in case suspension.

Yes. If a rescuer is found to be misrepresenting cases, failing to maintain documentation standards, or violating Fund-a-Paw’s operational rules, access can be suspended or permanently revoked. Our verification process is ongoing — approval is not permanent if conduct changes.

Fees

The funding goal displayed on each case already includes 5% on top of the vet estimate. This covers transaction costs and platform operating expenses, so the full vet bill is always met without any hidden deductions.

No additional fees are charged to you at checkout. The processing costs are covered within the case funding amount, so what you see is what you give.

Fund-a-Paw transfers payment directly to the approved vet once the final invoice is verified. The rescuer is never involved in this transaction. The vet receives exactly the amount on the verified invoice — no more, no less.

All contributions are made in USD. Stripe handles the payment processing, so if you’re donating from a non-USD bank account or card, your bank or card provider will apply their standard conversion rate at the time of the transaction. Fund-a-Paw does not charge additional currency conversion fees.

Fund-a-Paw is operated by a US-registered LLC, not a registered nonprofit or charity. Donations are generally not tax-deductible. If you are donating on behalf of a company seeking to document charitable impact for CSR purposes, contact us — we can provide full case documentation and payment verification records.

Safety & Fraud

Every case must be created by a verified rescuer using a pre-approved vet. No one can open a case anonymously or without going through our review process. The vet estimate must be attached before a case goes live, and the final invoice must be sent directly from the vet to our local partner — the rescuer cannot create or submit financial documents on their own. The system is designed so that fraud requires coordinated deception across multiple independent parties.

Report it to us immediately using the Contact Us form on the platform. We take every concern seriously. Any flagged case is paused and the rescuer’s account is suspended while we investigate. If fraud is confirmed, the case is permanently removed and the rescuer is taken off the platform.

Yes. Fund-a-Paw never stores your card or bank details. All payments are handled entirely by Stripe, which meets the highest industry standards for payment security and encryption. We have no access to your full payment credentials at any point.

Their access to the platform is suspended immediately pending investigation. If fraud is confirmed, the case is closed, the rescuer is permanently removed, and the matter is referred to our local partner. 

You can reach us via the Contact Us form. We aim to respond to all concerns within 3 business days. For urgent cases involving active fraud, please flag this explicitly in your message so we can prioritize.

Partnerships & CSR

Yes. We work with cafes, hotels, restaurants, and businesses across Bali who want to be part of the solution for street animals. Partnership can take different forms — from displaying a QR code and our “Approved Partner” badge on your premises, to co-marketing on social media, to sponsoring specific cases. Get in touch at info@fund-a-paw.com to start a conversation.

Yes. If you’d like your company or brand associated with a specific case — for example, fully funding one animal’s treatment — we can arrange this. Your contribution will be documented end-to-end and we can provide case updates and closure documentation for your records.

Still Have Questions?

If you still have questions, our team is ready to jump in and help. Send us a mail:

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